2011-12, 2010-11, 2009-10, 2008-09. Product and Process Innovation I (graduate). Faculty of Arts of the University of Lisbon. Objectives: This course overviews the research methods necessary to inform the design process and product innovation. The course is structured according with the following themes: project definition and planning; research methods; data acquisiton techniques; coding and qualitative data analysis; and data exploration. Bibliography: Jen O’Grady and Ken O’Grady. A Designers’s Research Manual. Rockport, 2006. Matthew Miles and Michael Huberman. Qualitative Data Analysis, 2nd Edition. Sage, 1994. M. Bruce & R. Cooper. Creative product design. Wiley, 2000. Tom Kelley. The Art of Innovation. Profile Books, 2001
2011-12, 2004-05, 2003-04, 2002-03, 2001-02, 2000-01. Information Systems Project (undergraduate). Faculty of Sciences of the University of Lisbon. Bibliography: Eric J. Braude, Software Engineering: An Object-Oriented Perspective, John Wiley and Sons, 2001. Grady Booch, James Rumbaugh e Ivar Jacobson, The Unified Modeling Language User Guide, Addison-Wesley, 1999
2011-12. Project Planning and Management (undergraduate). Faculty of Sciences of the University of Lisbon
2010-11, 2009-10, 2008-09, 2007-08, 2006-07. Organizational Behavior (graduate). Faculty of Sciences of the University of Lisbon. Objectives: Understand the nature, structure and roles of organisations. Learn the fundamental organizational theories and models, as well as their evolution from bureaucracy to modernity. Highlight the social, cultural and technological dimensions of organizations. Understand how the environment, power, decision-making, leadership, sensemaking, culture and technology shape the organizational behavior. Bibliography: Mary Jo Hatch & Ann L. Cunliffe, Organization Thory, 2nd Edition, Oxford University Press, 2006. Derek Pugh, Organization Theory Selected Classic Readings, 5th Edition, Penguin, 2007
2010-11, 2009-10, 2008-09. Product and Process Innovation II (graduate). Faculty of Arts of the University of Lisbon. Objectives: This course overview the process design activities, with emphasis on prototyping technological and interactive products. The course is organized according with the following themes: design theory; interpreting user requirements; requirements representation; requirements consolidation; criativity and innovation; design evaluation with low fidelity prototypes; interaction design principles; human factors. Bibliography: Hugh Beyer and Karen Holtzblatt. Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann, 1998. William Lidwel, Kritina Holden and Jill Butler. Universal Principles of Design. Rockport, 2003
2009-10, 2008-09, 2007-08, 2006-07. Human Error and Systems Safety (graduate). Faculty of Sciences of the University of Lisbon. Objectives: Human Error has a very significant role in many accidents involving complex socio-technical systems, characterized by multiple risk factors, including technical, human and organizational. The development of complex systems must adopt specific methodologies allowing the identification and management of risk factors, mitigating their consequences when accidents occur, and complying with established requirements and standards. The main objective of this course is to understand the nature and complexity of socio-technical systems, acquire fundamental knowledge about human error, accidents, complex interactions leading to accidents and resilience. The course analyses and discusses different approaches developed within the engineering field to manage the impact of human factors in the occurrence of accidents in complex systems. The course is based on the study of accidents, such as nuclear power production or electronic voting systems. In a more applied perspective, the course leads students to apply this knowledge to the development of a complex socio-technical system. Bibliography: P. Cacciabue, 2004, Guide to Applying Human Factors Methods, Springer. Redmill, F. and J. Rajan, 1997, Human Factors in Safety-Critical Systems, Oxford, UK, Butterworth Heinemann. Reason, J., 2008, The Human Contribution: Unsafe Acts, Accidents and Heroic Recoveries, Surrey, England, Ashgate. Perrow, C., 1999, Normal Accidents, Living with High-Risk Technologies, Princeton, New Jersey, Princeton University Press. Vicente, K., 2004, The Human Factor: Revolutionizing the Way People Live with Technology. New York, Routledge. Hollnagel, E., D. Woods and N. Levenson, 2006, Resilience Engineering: Concepts and Precepts. Hampshire, England, Hashgate
2008-09, 2007-08, 2006-07. Systems Analysis and Design (undergraduate). Faculty of Sciences of the University of Lisbon. Objectives: The fundamental objective of this course is to develop the students’ abilities in Systems Analysis and Design through a comprehensive and modern approach, beyond the traditional data and functional analysis. The course is initiated with the study of qualitative data analysis, considering the acquisition, preparation and codification of data, as well as the construction of synoptic maps describing the problem context. Then the course studies the techniques necessary to bring innovation from data, rethinking work processes and developing coherent work settings. The early evaluation of the designs solutions using low fidelity prototypes is also a strong focus of this course. The “contextual design” approach is adopted. The course also explores the transition from design to production using the conventional UML notation. Bibliography: Matthew Miles and Michael Huberman. Qualitative Data Analysis, 2nd Edition. Sage, 1994. Hugh Beyer and Karen Holtzblatt. Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann, 1998
2008-09. Product Design (undergraduate). Faculty of Sciences of the University of Lisbon. Objectives: This course aims to develop a process-centred perspective over product design, with focus on qualitative data analysis and design from data. The course explores the construction of maps describing the product, the users and the use context. It also explores instruments to consolidate and innovate products from maps. The course finishes with the construction and evaluation of low fidelity prototypes. Bibliography: Hugh Beyer and Karen Holtzblatt. Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann, 1998. Matthew Miles and Michael Huberman. Qualitative Data Analysis, 2nd Edition. Sage, 1994. Creative product design, M. Bruce & R. Cooper, Wiley 2000
2007-08, 2006-07, 2005-06, 2004-05, 2003-04, 2001-02, 2000-01. Cooperative Work and Organizational Computing (graduate). Faculty of Sciences of the University of Lisbon. Objectives: This course is intended to provide fundamental theoretical and practical knowledge about the CSCW (Computer Supported Cooperative Work) scientific area. The type of systems addressed by this course integrates and uses fundamental notions about distributed systems, multimedia systems and human-computer interaction; thus achieving a high level of synergy with other topics in computer engineering. The course is organized in the following thematic blocks: fundamental properties of CSCW systems, CSCW support technologies, coordination, work processes and workflow, and decision processes. Bibliography: Michel Beaudoin-Lafon. Computer Supported Co-operative Work. Wiley, 1999
2006-07, 2002-03, 2001-02, 2000-01. Advanced Topics in Information Systems (graduate). Faculty of Sciences of the University of Lisbon
2005-06, 2004-05, 2003-04. Human-Computer Interaction (undergraduate). Faculty of Sciences of the University of Lisbon. Bibliography: Alan Dix, et al., Human Computer Interaction, 3rd Edition, Prentice Hall, 2003
2004-05. Product Engineering (graduate). Faculty of Sciences of the University of Lisbon. Bibliography: Hugh Beyer and Karen Holtzblatt. Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann, 1998. Matthew Miles and Michael Huberman. Qualitative Data Analysis, 2nd Edition. Sage, 1994. Creative product design, M. Bruce & R. Cooper, Wiley 2000. Making Use, J. Carrol, MIT 2000. Human Factors in Safety Critical Systems, F. Redmill & J. Rajan, Butterworth Heinemann, 1997
2004. Socio-Technical Systems Design (Ph.D.). PhD Programme, Departamento de Ciencias de la Computación, Facultad de Ciencias Físicas y Matemáticas, Universidad de Chile (as Invited Professor, during sabbatical leave). Objectives: Understand the impact of humans and communities of practice on system use, focusing in particular on complex socio-technical systems, involving multiple users and multiple risk factors such as safety, productivity, health, economic and technical. Develop systems that provide more flexibility, transparency, context, awareness and latitude of decision to users. Study new cooperative analysis, design and evaluation techniques and tools. Bibliography: Creative product design, M. Bruce & R. Cooper, Wiley 2000. Making Use, J. Carrol, MIT 2000. Contextual Design, H. Beyer & K. Holtzblatt, M-K, 1998. Requirements Analysis, D. Hay, Pearson, 2003. Human Factors in Safety Critical Systems, F. Redmill & J. Rajan, Butterworth Heinemann, 1997. Software Process Improvement, S. Zaran, A-W 1998
2002-03, 2001-02, 2000-01. Systems Analysis (graduate). Faculty of Sciences of the University of Lisbon. Bibliography: Hugh Beyer and Karen Holtzblatt. Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann, 1998. Matthew Miles and Michael Huberman. Qualitative Data Analysis, 2nd Edition. Sage, 1994. Karen Holtzblatt, Jessamyn Wendell and Shelley Wood. Rapid Contextual Design. Morgan Kaufmann, 2005
1999-00. Software Development Processes (graduate). Faculty of Sciences of the University of Lisbon. Bibliography: Robert Muller. Productive Objects: An Applied Software Project Management Framework. Morgan Kaufmann, 1998
1999-00. Fundamentals of Information Systems and Databases (undergraduate). Faculty of Sciences of the University of Lisbon. Bibliography: Ramakrishnan, Raghu, Database Management Systems, McGraw-Hill International Editions
1998-99, 1997-98, 1996-97. Software Engineering (undergraduate). IST, Technical University of Lisbon. Bibliography: Robert Muller. Productive Objects, An Applied Software Project Management Framework. Morgan Kaufmann. 1998
1998-99, 1997-98. Hypermedia (graduate). IST, Technical University of Lisbon
1998-99, 1989-90, 1990-91, 1991-92, 1992-93. Operating Systems (undergraduate). IST, Technical University of Lisbon
1998-99. Computer Supported Cooperative Work (graduate). IST, Technical University of Lisbon. Bibliography: Computer Supported Cooperative Work and Groupware. S. Greenberg. Prentice-Hall, 1991
1997-98. Programming (undergraduate). IST, Technical University of Lisbon
1989-90, 1990-91, 1991-92, 1992-93. Introduction to Microprocessors (undergraduate) IST, Technical University of Lisbon
1989-90, 1990-91, 1991-92, 1992-93. Digital Systems (undergraduate). IST, Technical University of Lisbon